How Does starting treatment Work?

It's almost as easy as 1-2-3!

Are sessions in the office?

Our primary way to treat you in virutally from a safe place of your choice, using either you phone, laptop or tablet.  In certian situations and cirumstations we may request you come in person to the office.   

Whats the first session like?

Before your first session you will be asked to complete a basic questionnaire online which covers why you are coming for treatment, your past psychiatric and psychotherapy care, past medical history, family history, social history, medications, and allergies.  You will also be given a chance to review treatment policies, expectations, and privacy information.  You can do all this at your leisure all online, then your first video session will be about 1 hour long and we learn more about you including your past such as your childhood, relationships, treatment goals,  how you feel and how you live your current life.   At the end of your session we mutually decide the next steps, including things like a follow up session. 

How do I pay for my care?

You can make payments using a credit card through the secure patient portal, or if you prefer other methods like paper check, PayPal, etc.    We can’t guarantee any reimbursement by your insurance company. You are still responsible for paying the appointment fee, whether you get reimbursed or not.  We will help you as much as we can to get your insurance to reimbursed.  

Do you take health insurance directly?

Yes we accept most insurance plans directly.  All commercial plans generally cover mental health services, so if we don't accept your insurance directly, then we are considered an out-of-network provider.  We bill you directly, and you submit our bills to your insurance company for reimbursement. 

Is there a difference with other online psychothearpy?

The Internet has enabled psychotherapy to become the "wild wild west" of credibility and quality, it's mostly marketing that will get you in and you get who you get without knowing the competence of your treating team, that is if you even get a team. Research shows that most people who receive psychotherapy experience symptom relief and are better able to function in their lives, some studies say about 75 percent of people who enter psychotherapy show some benefit from it, and for many people combined medication and psychotherapy treatment is better than either alone. Here is a easy to understand table for the most commonly license persons in New York who can provide psychotherapy and their level of training: 

What is expected of my as a client?

How much will my care cost?

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.  You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost, which can only be established after your initial assessment.   You will be provided details on the cost for just the initial assessment before the session.   If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

No insurance and no money, we will try to help, as part of our mission we are funded by gifts from people in the community that want to make sure you get cared for without having financial stress.  Our pro-bono treatment budget is limited, but we will do our best to help regardless, by trying to get you connected to another resource.

What technology do you use?  How do I connect on Video?

Telepsychiatry enabled care makes better use of your time by avoiding redundant work, disorganization and delays. Along with all major national healthcare associations, the American Psychiatric Association supports the use of this model.  Adaptable and always ONC certified and HIPAA compliant is our goal.  Telepsychiatry meets the standard of traditional in-person care for diagnostic accuracy, treatment effectiveness, quality of care, and patient satisfaction. 

Telepsychiatry (HIPPA Compliant)

An electronic health record, or electronic medical record, is the systematized collection of patient and population electronically-stored health information in a digital format.  All your medical information is stored security in the cloud in structures format which allow a patient's health record to move with them—to other health care providers, specialists, hospitals, nursing homes, and even across states.  Even more important this means you will have full Internet based access to your information via a web site patient portal.

Electronic Medical Record