FAQs

It's almost as easy as 1-2-3!

1. Reach out to us about your issues, and we ask you to give us some basic information

2. We verify your needed care is a match with our services

3. You receive an email invitation to register and schedule your first appointment

Our primary way to treat you in virutally from a safe place of your choice, using either you phone, laptop or tablet.  In certian situations and cirumstations we may request you come in person to the office.   

Before your first session you will be asked to complete a basic questionnaire online which covers why you are coming for treatment, your past psychiatric and psychotherapy care, past medical history, family history, social history, medications, and allergies.  You will also be given a chance to review treatment policies, expectations, and privacy information.  You can do all this at your leisure all online, then your first video session will be about 1 hour long and we learn more about you including your past such as your childhood, relationships, treatment goals,  how you feel and how you live your current life.   At the end of your session we mutually decide the next steps, including things like a follow up session. 

You can make payments using a credit card through the secure patient portal, or if you prefer other methods like paper check, PayPal, etc.    We can’t guarantee any reimbursement by your insurance company. You are still responsible for paying the appointment fee, whether you get reimbursed or not.  We will help you as much as we can to get your insurance to reimbursed.  

Yes we accept most insurance plans directly.  All commercial plans generally cover mental health services, so if we don't accept your insurance directly, then we are considered an out-of-network provider.  We bill you directly, and you submit our bills to your insurance company for reimbursement. 

• You will need a high-speed Internet connection, and a computer, tablet or smart phone that was manufactured after 2019 that has a camera, microphone and speaker

• You will sign up for the electronic medical record patient portal and have a verifiable email address that you read weekly.

• Prior to your evaluation, you will be asked to complete a questionnaire being honest help ensure you received the correct care

• If you are in any form of therapy or medication treatment, please let know the details and provide the contact information 

• Please notify us at least 24 hours in advance if you cannot make your appointment. Visits cancelled after that or no-shows will be billed at the full fee. Note that insurance companies do not reimburse for missed appointments. We understand that emergencies do happen, however, and this fee can be waived at the clinician's discretion for these infrequent circumstances. Also note that if you arrive late to your appointment, we cannot guarantee we will have extra time available beyond the designated appointment slot and you will be billed for the scheduled time. 

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.  You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost, which can only be established after your initial assessment.   You will be provided details on the cost for just the initial assessment before the session.   If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

No insurance and no money, we will try to help, as part of our mission we are funded by gifts from people in the community that want to make sure you get cared for without having financial stress.  Our pro-bono treatment budget is limited, but we will do our best to help regardless, by trying to get you connected to another resource.

Telepsychiatry enabled care makes better use of your time by avoiding redundant work, disorganization and delays. Along with all major national healthcare associations, the American Psychiatric Association supports the use of this model.  Adaptable and always ONC certified and HIPAA compliant is our goal.  Telepsychiatry meets the standard of traditional in-person care for diagnostic accuracy, treatment effectiveness, quality of care, and patient satisfaction. 

Telepsychiatry (HIPPA Compliant)

• Zoom Meetings (commonly shortened to Zoom) which is a proprietary video teleconferencing software program developed by Zoom Video Communications 

• Doximity Web Video which is an online networking service for medical professionals that uses a standard Internet Web Browser like  Google Chrome

An electronic health record, or electronic medical record, is the systematized collection of patient and population electronically-stored health information in a digital format.  All your medical information is stored security in the cloud in structures format which allow a patient's health record to move with them—to other health care providers, specialists, hospitals, nursing homes, and even across states.  Even more important this means you will have full Internet based access to your information via a web site patient portal.

Electronic Medical Record

• Charm EMR which is a cloud based online electronic health records (EHR) systems that allows you to create, manage patient records easily and securely using just your browser provided by MedicalMine Inc